Learn more about improving service delivery outside of IT with enterprise service management.
Enterprise Service Management (ESM) and automation have been key to bringing efficient and consistent service to this casino and resort.
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As an IT leader, you’re consistently challenged with optimizing performance, reducing costs, and delivering value. One of the most effective ways to achieve these goals is by leveraging the power...
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Are you looking to transform your IT Service Management with new, modern ITSM software? An ITSM tool that’s purposefully built to support the requirements of digital transformation for your...
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In a recent study by Gartner, it was found that only 31% of employees report being engaged at their jobs. This alarming statistic signals a critical need for change in the workplace – especially...
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With 'smart service management' in place, Marketlab is providing faster, better IT service delivery and reducing IT resource drain.
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In today's fast-paced digital landscape, businesses are being pushed to evolve or risk falling behind. With technological advancements reshaping industries, a comprehensive digital transformation...
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Learn how Great Eastern Resort is using TeamDynamix to bring excellent customer service and manage tickets and requests for more efficient IT Service Management.
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According to the Forbes Technology Council, there are a number of trends expected to take hold in 2024 that technology leaders should look out for. Not surprisingly, a few of these are specific...
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As the manufacturing industry continues to evolve to meet the accelerating needs of consumers and businesses many manufacturing IT leaders say they are focusing on building more resilient supply...
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In a recent survey conducted by TeamDynamix in partnership with InformationWeek, 45 percent of financial services companies say they struggle with moderately low to very low ITSM maturity. In...
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To improve its service delivery, Shaner Hotel Group partnered with TeamDynamix to improve its ITSM with automation, better self-service portals and improved ticket triage.
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Learn why Pima County is investing in supercharged ITSM and automation to help combat resource drain and to improve service delivery.
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As interest in AI in IT grows, there’s still a lot of skepticism around the use of chatbots. And this skepticism is well deserved. A recent market study from CIO.com found that nearly 76 percent...
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It’s no secret IT teams across industries are battling a variety of resource constraints due to accelerated digital transformation timelines, budget cuts and being understaffed. The healthcare...
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Imagine a world where your customers or employees can find solutions to their problems swiftly, without having to wait in a long queue on a call or for an email response. That's the power of...
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Enterprise Service Management (ESM) is a holistic approach that extends the principles of IT Service Management (ITSM) to other areas of an organization. The goal is to improve performance,...
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Digital transformation is the integration of digital technologies into all aspects of a business, fundamentally changing how organizations operate and deliver value to customers. As businesses...
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Are you in the market for a new IT Service Management (ITSM) tool? InfoTech has put together this helpful guide to help you evaluate vendors and find the ITSM tool that best fits your business needs.
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