TDX IT Service Management (ITSM)
With TeamDynamix IT service management (ITSM) you can improve IT maturity, optimize resources and deliver a more impactful user experience.
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IT Service Management
Supercharge your ITSM. One platform for service and projects together with enterprise integration and automation.
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4 ITIL Best Practices to Revive Your Service Management
As a guiding framework, Information Technology Infrastructure Library (ITIL) functions to help IT services keep pace with the organization’s needs and goals. As the spread of digital...
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Info-Tech ITSM Quadrant 2022 Rankings
The 2022 Info-Tech report offers a unique view of the market based on in-depth customer interviews. Download to see the Info-Tech 2022 ITSM quadrant and customer viewpoint report.
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Why IT Service Management and Project Portfolio Management Belong Together
A recent market study from TeamDynamix found that 78 percent of organizations surveyed listed resource constraints as one of their top challenges. If you’re familiar with ITSM (IT service...
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ITSM vs ITIL: What’s the Difference?
ITSM vs ITIL: What's the Difference? If your organization wants a better understanding of how it currently provides IT support, it is crucial to understand the difference between ITSM vs ITIL...
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City of Avondale Improves Efficiency, Service Delivery Using TeamDynamix ITSM
For the City of Avondale, AZ, the TeamDynamix IT Service Management (ITSM) platform plays a critical role in helping several branches of the local city government to work better together. For the...
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What to Look for When Shopping for New ITSM Software
When it comes to IT Service Management (ITSM) it’s important to consider both the tool you want to invest in, as well as the practice/framework you want your organization to follow. We hear some...
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Simplify Onboarding, Financial Aid Processes and More at BYU-Idaho
From onboarding new employees to automating financial aid notifications, the staff at Brigham Young University – Idaho are finding creative ways to automate and integrate processes outside of IT.
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This Single Change Can Vastly Improve IT Service Management
It’s rare to find an IT department that isn’t swamped with work. IT personnel have a lot in common with emergency room physicians, often finding that they must triage their support by focusing on...
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How to Create a Service Catalog Organized for IT
A service catalog initiative can be deceptive. At first glance, it seems like a simple process of listing all the services your organization offers to customers and then using the document to...
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Sunnyvale, CA Gains a Single View of Service Requests & Projects
https://www.teamdynamix.com/wp-content/uploads/2020/03/Sunnyvale-Panning-600px.png CUSTOMER SPOTLIGHT Better Together: City of Sunnyvale Gains Single View of Tickets &...
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What is Enterprise Service Management?
If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have undoubtedly seen the term “IT Service Management,” often referred to by...
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Companies Say They Need Automation, Easy-to-Manage ITSM
A new study from Information Week and TeamDynamix shows companies are looking to invest in IT service management (ITSM) software that is simple to administer and includes codeless automation....
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How to Advance Your IT Service Management Maturity
In a recent market study conducted by Information Week and TeamDynamix, we asked organizations to rank their level of IT maturity. According to the results, nearly half of the organizations...
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The Key to a Great Service Portal: Simplicity
“The ability to simplify means to eliminate the unnecessary so that the necessary may speak.” – Hans Hofmann An organization’s service portal is often the primary interface between the customer...
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Reach New Heights in IT Maturity with a Self-Service Portal
Reach New Heights in IT Maturity with a Self-Service Portal Want to reach new heights in IT maturity while reducing bottlenecks and giving IT department employees more time to work on...
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The High Cost of Low IT Service Management Maturity
As we assess the current state of IT Service Management (ITSM), one of the most obvious places to start is by asking those involved in the discipline how mature their practices and technologies...
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ITSM Guide: Events Classifications Tips
https://www.teamdynamix.com/wp-content/uploads/2022/03/ITIL-ITSM-Tips.jpg When an organization wants to improve their IT maturity, they often start by building a solid foundation for IT service...
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A Brave New World for IT Service: Automating Service Requests from Your ITSM Portal
Most IT service desks have embraced self-service knowing that a self-service request solved by self-service can cost an organization $2 to resolve versus the $22 on average to answer via a human...
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ITSM Change Management; a Risk-Based Approach to Change Review and Approval
Generally speaking, it is now a requirement for ITSM software to include change management. In fact, studies will show that as much as 80% of ticket volume has historically been caused or...
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