TDX IT Service Management (ITSM)
With TeamDynamix IT service management (ITSM) you can improve IT maturity, optimize resources and deliver a more impactful user experience.
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IT Service Management
Supercharge your ITSM. One platform for service and projects together with enterprise integration and automation.
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IT Service Management Vendor Rankings
Shopping for a new ITSM platform? Use this guide to help you understand key areas for evaluation from total cost of ownership to administration, configuration and functional needs.
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IT Service Management Selection Guide
Are you in the market for a new IT Service Management (ITSM) tool? InfoTech has put together this helpful guide to help you evaluate vendors and find the ITSM tool that best fits your business needs.
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MarketLab Embraces 'Smart Service Management' for Faster IT Service Delivery
With 'smart service management' in place, Marketlab is providing faster, better IT service delivery and reducing IT resource drain.
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Enterprise Service Management, Automation Bring Efficiency & Consistency to Casino Arizona and Talking Stick Resort
Enterprise Service Management (ESM) and automation have been key to bringing efficient and consistent service to this casino and resort.
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City of Avondale Improves Efficiency, Service Delivery Using TeamDynamix ITSM
For the City of Avondale, AZ, the TeamDynamix IT Service Management (ITSM) platform plays a critical role in helping several branches of the local city government to work better together. For the...
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Why IT Service Management and Project Portfolio Management Belong Together
A recent market study from TeamDynamix found that 78 percent of organizations surveyed listed resource constraints as one of their top challenges. If you’re familiar with ITSM (IT service...
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Legacy Supply Chain Shares Three Key Pillars for an ITSM Tech Refresh Search
If you're looking to refresh your IT Service Management (ITSM) technology, here are three things you can do to ensure success.
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InformationWeek State of IT - Resource Drain Study
IT teams are spending weeks and even months of people-hours on scut work; no-code automation can change this. 58% of study participants are spending 2-3 months a year on mundane tasks ...
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Festival Foods Discusses Key Factors to Consider When Evaluating ITSM Software
A lower total cost of ownership and rapid time to value are two key factors to look for when evaluating ITSM software, according to Festival Foods. Learn why they made the switch to TeamDynamix.
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Versatile ITSM Platform Helps Charter Oak Financial Improve User Experience
Learn how Charter Oak Financial is using TeamDynamix ITSM to innovate its service offerings and improve user experience.
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ITIL Best Practices to Revive Your IT Service Management
As a guiding framework, Information Technology Infrastructure Library (ITIL) functions to help IT services keep pace with the organization’s needs and goals. As the spread of digital...
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City of Goodyear, AZ Adopts ITIL for Faster, Better IT Service Delivery
A new ITIL-aligned IT Service Management (ITSM) tool, with better reporting, has helped the City of Goodyear to improve IT service.
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Companies Say They Need Automation, Easy-to-Manage ITSM
A new study from Information Week and TeamDynamix shows companies are looking to invest in IT service management (ITSM) software that is simple to administer and includes codeless automation....
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What to Look for When Shopping for New ITSM Software
When it comes to IT Service Management (ITSM) it’s important to consider both the tool you want to invest in, as well as the practice/framework you want your organization to follow. We hear some...
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Frontwave Credit Union Adopts a Digital First Strategy Transforming the IT Operation and Member Experience
Learn how Frontwave Credit Union is approaching Digital Transformation and supercharging ITSM and project management with enterprise integration and automation using iPaaS.
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Simplifying Onboarding, Financial Aid Processes and More at BYU-Idaho
From onboarding new employees to automating financial aid notifications, the staff at Brigham Young University – Idaho are finding creative ways to automate and integrate processes outside of IT.
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This Single Change Can Vastly Improve IT Service Management
It’s rare to find an IT department that isn’t swamped with work. IT personnel have a lot in common with emergency room physicians, often finding that they must triage their support by focusing on...
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How to Create and Organize a Service Catalog for IT
A service catalog initiative can be deceptive. At first glance, it seems like a simple process of listing all the services your organization offers to customers and then using the document to...
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What is Enterprise Service Management?
If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have undoubtedly seen the term “IT Service Management,” often referred to by...
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