Whether you needs tips for bettering your service delivery, or want to learn more about how to pick the right vendor for IT service management, project portfolio management or iPaaS integration and automation - our blog has you covered.
In today's rapidly evolving digital landscape, companies are constantly seeking innovative ways to improve their IT Service Management (ITSM) processes in order to better serve customers and...
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As businesses grow and evolve, so do their IT systems and processes. With the rapid pace of technological advancements, organizations are increasingly adopting various cloud-based applications,...
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As technology has evolved for different parts of an organization, so have the technology stacks for departments like IT, HR, marketing and more. And as those tech stacks grow individually, so do...
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According to Gartner, worldwide IT spending it predicted to grow by at least 5.5 percent in 2023 when compared to 2022 – this is despite many challenges including a tech talent shortage and...
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In today's fast-paced world, conversational AI has emerged as a game-changer. By combining the power of natural language processing (NLP) and machine learning, conversational AI enables...
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Enterprise Service Management (ESM) is the practice of extending IT Service Management (ITSM) principles beyond the IT department to other areas of an organization. ESM aims to digitize and...
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Request DemoIn today's fast-paced business environment, streamlining and automating your IT Service Management (ITSM) processes is crucial to staying competitive. Integration Platform as a Service (iPaaS) is...
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It comes as no surprise that only 6 percent of IT leaders surveyed believe chatbots are effective and highly adopted for self-service. We’ve all had a bad chat experience when trying to use a...
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Digital transformation is redefining the way modern companies operate, making them more agile, efficient and competitive. As businesses strive to meet the evolving needs of customers and stay...
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Project Portfolio Management (PPM) is a method for managing multiple projects as a cohesive entity, to achieve key organizational goals. An effective PPM approach helps organizations align...
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ITSM, or IT Service Management, is a platform used by organizations to help manage and improve IT services. An organization’s ITSM platform is a critical part of any successful business, ensuring...
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Enterprise Service Management (ESM) is an approach to service delivery that seeks to optimize internal business processes and improve service delivery across the entire organization. By...
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As businesses become increasingly reliant on technology to streamline their processes, it's important for IT teams to have the right tools at their disposal to ensure that they can meet the needs...
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These days, it seems like most businesses and organizations are in the midst of, or just kicking off, their digital transformation initiatives. Digital transformation refers to the process of...
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Project management is a critical aspect of any organization, and there are many methodologies for managing projects. Depending on the nature of the project and the organization's needs, different...
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The IT service desk plays a critical role in any organization, serving as the primary point of contact between customers/end users and the IT support team. However, service desk operations can...
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As an IT leader, managing multiple projects can be overwhelming, especially when they all have different priorities and timelines. This is where Project Portfolio Management (PPM) comes in. PPM...
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A growing trend in service management and delivery is the integration of chatbot functionality into an organization's existing IT Service Management (ITSM) platform. By implanting a chat tool...
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Enterprise Service Management (ESM) is a concept that has been around for quite some time, but it's only recently gained attention as a key driver of digital transformation. Essentially, ESM...
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The world of IT has undergone a dramatic transformation in recent years. With the rise of technology and the increasing complexity of IT systems, the demand for IT support has also increased...
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