IT Service Management Vendor Rankings
Shopping for a new ITSM platform? Use this guide to help you understand key areas for evaluation from total cost of ownership to administration, configuration and functional needs.
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Market Insights & Reports
Check out our eBooks and white papers.
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State of Chatbots and Conversational AI
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2024 Outlook for Trends in IT Service Management
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Report: State of Enterprise Service Management
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State of ITSM in Hospitality
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Reducing Manual Toil with Smart Service Management
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Report: State of ITSM in Financial Services
Learn about the current state of IT Service Management in the financial services industry as well as emerging trends.
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State of ITSM in Accounting and Legal Services
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CIO Study: Chatbot Frustration and the Promise of Conversational AI
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State of ITSM in Retail
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State and Local Government IT Benchmark Report
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ITSM for the Enterprise - What Makes it Work?
Bringing everything together on one platform can drive efficiencies, improve collaboration and reduce costs.
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IT Service Management Selection Guide
Are you in the market for a new IT Service Management (ITSM) tool? InfoTech has put together this helpful guide to help you evaluate vendors and find the ITSM tool that best fits your business needs.
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Report: State of ITSM in Manufacturing
Learn about the current state of IT Service Management in the manufacturing industry as well as emerging trends.
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Automate IT - A Playbook for Supercharged ITSM
Read 10 real-life stories from IT leaders about how to supercharge IT service management (ITSM) with automation and save time.
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eBOOK: Smart Service Management Automates Mundane Repetitive Tasks
What happens when you introduce integration & automation to service management? Imagine executing workflows right from a ticket request? Onboarding employees... group permissions... and more...
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InformationWeek State of ITSM and ESM Report
A 2022 survey shows organizations are focused on implementing integrations and automation, as well as investing in ITSM platforms that are easy to use with a low cost of ownership.
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InformationWeek State of IT - Resource Drain Study
IT teams are spending weeks and even months of people-hours on scut work; no-code automation can change this. 58% of study participants are spending 2-3 months a year on mundane tasks ...
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Automate IT - Modernizing ITSM with Automation in Healthcare
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Supercharging the IT Service Desk
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