Info-Tech ITSM Quadrant 2022 Rankings
The 2022 Info-Tech report offers a unique view of the market based on in-depth customer interviews. Download to see the Info-Tech 2022 ITSM quadrant and customer viewpoint report.
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Market Insights & Reports
Check out our eBooks and white papers.
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InformationWeek State of IT - Resource Drain Study
IT teams are spending weeks and even months of people-hours on scut work; no-code automation can change this. 58% of study participants are spending 2-3 months a year on mundane tasks ...
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IT Service Management Selection Guide
Are you in the market for a new IT Service Management (ITSM) tool? InfoTech has put together this helpful guide to help you evaluate vendors and find the ITSM tool that best fits your business needs.
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InformationWeek State of ITSM and ESM Report
A 2022 survey shows organizations are focused on implementing integrations and automation, as well as investing in ITSM platforms that are easy to use with a low cost of ownership.
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ITSM for the Enterprise - What Makes it Work?
Bringing everything together on one platform can drive efficiencies, improve collaboration and reduce costs.
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Better Together: The Benefits of One View for Enterprise Service & Project Work
Pairing IT service management (ITSM) and IT project management (PPM) on a single platform can help you optimize IT resources.
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eBOOK: Smart Service Management Automates Mundane Repetitive Tasks
What happens when you introduce integration & automation to service management? Imagine executing workflows right from a ticket request? Onboarding employees... group permissions... and more...
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Automate IT - A Playbook for Supercharged ITSM
Read 10 real-life stories from IT leaders about how to supercharge IT service management (ITSM) with automation and save time.
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Enterprise Integration and Automation in the Public Sector 2022 Market Study
Learn more about the challenges public sector CIOs are facing when it comes to integration and automation - the building blocks for digital transformation.
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Something About Kanban; Improve Project Delivery With Card Walls
Improve your project delivery with nothing more than a card and a wall.
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Information Week Report: Unifying Today's Enterprise with No Code / Low Code iPaaS
iPaaS (integration platform as a service) takes connectivity to the next level. By combining iPaaS and process automation with enterprise service management (ESM) you can reduce IT drain and backlogs.
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What's In Your Cloud? Enterprise Integration Playbook
Use this enterprise integration playbook to save time using iPaaS (integration platform as a service).
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ITSM: 6 IT Leaders Improve Service Management
IT leaders across different industries are finding new ways to overcome demand derived from rapid tech spending.
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What is iPaaS?
Supercharge your organization with a connectivity platform that integrates all your systems, APIs and applications.
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eBook: A Faster Path to Digital Transformation with iPaaS as the Foundation
Learn how an iPaaS tool can help accelerate integrations and workflows.
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ITSM in the Public Sector 2022 Market Study
When it comes to IT maturity, state and local governments are still looking for ways to improve ITSM technology and process for better end-user support.
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InformationWeek - Digital Transformation Roadmap
Creating a digital transformation roadmap can easily become a confusing and overwhelming task. Here’s how to steer your enterprise in the right direction to gain the benefits that breakthrough...
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iPaaS Buyer's Guide: 6 Tips for Selecting Enterprise Integration & Automation Software
Are you considering a move to a single integration hub for bringing together your enterprise systems? Are you interested in building workflows on a no-code platform? Let this guide help you...
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Project Management Requires Flexibility for Each User Type
There is more than one way to manage a project. As you start to take a formal approach to project management, make sure the methodology you pick fits your needs.
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Market Study: Understanding the High Cost of Sloppy Project Management
Low project maturity can cost your organization - from missed project deadlines to ballooning project costs. Read on for 3 areas to focus on to improve IT project management.
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