Market Insights & Reports

State of Chatbots and Conversational AI

ITSM for the Enterprise - What Makes it Work?

Bringing everything together on one platform can drive efficiencies, improve collaboration and reduce costs.

Report: State of Enterprise Service Management

CIO Study: Chatbot Frustration and the Promise of Conversational AI

Report: State of ITSM in Financial Services

Learn about the current state of IT Service Management in the financial services industry as well as emerging trends.

IT Service Management Selection Guide

Are you in the market for a new IT Service Management (ITSM) tool? InfoTech has put together this helpful guide to help you evaluate vendors and find the ITSM tool that best fits your business needs.

Report: State of ITSM in Manufacturing

Learn about the current state of IT Service Management in the manufacturing industry as well as emerging trends.

Automate IT - A Playbook for Supercharged ITSM

Read 10 real-life stories from IT leaders about how to supercharge IT service management (ITSM) with automation and save time.

eBOOK: Smart Service Management Automates Mundane Repetitive Tasks

What happens when you introduce integration & automation to service management? Imagine executing workflows right from a ticket request? Onboarding employees... group permissions... and more...

InformationWeek State of ITSM and ESM Report

A 2022 survey shows organizations are focused on implementing integrations and automation, as well as investing in ITSM platforms that are easy to use with a low cost of ownership.

InformationWeek State of IT - Resource Drain Study

IT teams are spending weeks and even months of people-hours on scut work; no-code automation can change this. 58% of study participants are spending 2-3 months a year on mundane tasks ...

Automate IT - Modernizing ITSM with Automation in Healthcare

iPaaS Buyer's Guide: 6 Tips for Selecting Enterprise Integration & Automation Software

Are you considering a move to a single integration hub for bringing together your enterprise systems? Are you interested in building workflows on a no-code platform? Let this guide help you...

Information Week Report: Unifying Today's Enterprise with No Code / Low Code iPaaS

iPaaS (integration platform as a service) takes connectivity to the next level. By combining iPaaS and process automation with enterprise service management (ESM) you can reduce IT drain and backlogs.

What's In Your Cloud? Enterprise Integration Playbook

Use this enterprise integration playbook to save time using iPaaS (integration platform as a service).

Enterprise Integration and Automation in the Public Sector 2022 Market Study

Learn more about the challenges public sector CIOs are facing when it comes to integration and automation - the building blocks for digital transformation.

Better Together: The Benefits of One View for Enterprise Service & Project Work

Pairing IT service management (ITSM) and IT project management (PPM) on a single platform can help you optimize IT resources.

ITSM: 6 IT Leaders Improve Service Management

IT leaders across different industries are finding new ways to overcome demand derived from rapid tech spending.

What is iPaaS?

Supercharge your organization with a connectivity platform that integrates all your systems, APIs and applications.