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Integration and Workflow Eliminate Manual Processing and Expedite Service Delivery

Published Date
Author Brooke Tajer

How much time does your IT team spend resetting passwords, provisioning new machines, onboarding or offboarding employees? If you are like any other organization in this world, your answer is probably "too much time." As more and more technology is adopted, most companies now have 300-500 different applications they are managing, and supporting all of this is draining IT resources.

So, what is the answer? 

For many years, there was a movement to consolidate systems, to leverage large ERP platforms that could "do everything." But what happened? Now we have large ERP platforms and hundreds of smaller SaaS based solutions floating all over the enterprise.

IT Service Management Teams are Overwhelmed

As ticketing platforms took hold, IT teams saw a light at the end of the tunnel; let’s just organize the tickets, group the tickets, let’s push people toward self-service adoption.  And all of this has indeed moved the needle… or at least nudged the needle. Why? Because more and more tech keeps pouring into the organization and with that, more and more resets, more and more touchpoints for onboarding and offboarding. The way forward may not be to simply push out more KB articles or to integrate chat.

Systemic Proliferation Requires Better Integration & Workflow

Many organizations are starting to adopt Integration Platform as a Service (iPaaS) in order to reduce drain of IT resources and to chew through the never-ending backlog of integration and automation requests. The bonus, IT Service Management teams can take this platform and use it to streamline their own work – for instance, onboarding and offboarding employees. They can use it to facilitate a name change or any flow of data from one system to another.

As IT Service Management teams are challenged to take on more and more tech support requirements, they need to be empowered to streamline their own operations and to service the company in ways not previously possible.

Visual Flow Creation

Using a visual flow builder, you can easily do things like send a message out to Slack or Microsoft Teams, you can reset a password or you can trigger a more complicated onboarding flow. Historically these types of automations would require programming and deep technical expertise. However, iPaaS platforms today are offering pre-built connectors to systems you use everyday like Workday, the Active Directory, Office365, AWS and more. IT Service Management platforms with orchestration and workflow embedded can definitely make a difference.

Go Big – Think Enterprise Level Integration & Workflow

The benefit of leveraging an iPaaS platform outside of the ITSM platform is that you can create flows that do not originate or even touch the IT Service Management system. This flexibility allows companies to do things like move data between a CRM platform and a marketing automation tool. You can move data across multiple CRM systems, or you can combine data from an ERP with your HR platform. As IT Service Management teams are challenged to take on more and more tech support requirements, they need to be empowered to streamline their own operations and to service the company in ways not previously possible.

What do you get with iPaaS?

Point-to-point connectivity is prone to error, while managing an unknown universe of APIs is ineffective and risky. It is time consuming, prone to error and presents security risks. Creating workflows often requires coding, data is incorrect or not in the right format, and broken connections prevent proper automation.

OOTB Connectors to Enterprise Systems Can Help

Connectivity has historically relied upon APIs which pose security risk and error. This is why iPaaS platforms will offer a library of connectors to systems such as the Active Directory, Workday, SalesForce and Ellucian Banner. Simplify, centralize and secure your integration points.

Supercharge the Enterprise with Workflow

With iPaaS you can visualize flows as you build them. In order for an iPaaS solution to be easily adopted across the enterprise, the platform needs to be easy to use. With a visual flow builder, users can drag and drop connectors and trigger action without any coding or scripting. iPaaS is a single integration platform with OOTB connectors to systems you use every day; easy to create API connectivity and a drag and drop flow builder to create true process automation. Visualize and create using a block and snap flow builder – no coding.

  • Manage APIs and easily spin up new connectors and put them in the library.
  • Codeless design for fast and easy creation of workflows.
  • Transform and harmonize data across multiple systems.
  • Trigger Action and automate processes.
  • Monitor and take action 24/7/365.

How iPaaS is Reducing IT Resource Drain

  • Facilitate enterprise integration by using a single hub with pre-built connectors to systems that you use every day as well as a connector concierge for the creation of specific connectors.
  • Expedite creation of automation & workflow with a visual flow builder (codeless) that is easy to use, own and operate; reduce IT backlog of integration and workflow requests.
  • Optimize resources across IT to allow for improved output and a higher level of service delivery to your customers by removing redundant data entry and manual processing.
  • Reduce API risk with a single connectivity platform that will offer increased oversight and control.

Bindi Bhullar, research director at Gartner says of iPaas, “In iPaaS we find the groundwork being laid for a digital future, as the products in this segment generally are lighter, more agile IT infrastructure suited for the rapidly evolving use cases around digital business.”

Enterprise Service Management Meets iPaaS

For organizations looking for an enterprise solution, TeamDynamix offers a full suite that brings IT Service Management and Enterprise Service Management (ITSM/ESM) together with Project Portfolio Management (PPM) for a single platform approach to transactional and collaborative work. As a customer, you can opt to use just one aspect of the system or all of it together – or you can start by using just ITSM or PPM and then bring the other part online in a second phase.

The solution supports codeless expansion for groups such as Facilities, HR, Marketing and more. Supercharge your organization with integration and workflow by leveraging the TeamDynamix iPaaS solution; connect to systems that you use every day and build workflows without any coding or scripting.

Why Do Organizations Need iPaaS?

Without an integration platform, handling complex problems can be extremely difficult. Even if you manage to meet the costs of such a solution, making these systems work seamlessly will be extremely challenging. An iPaaS solution resolves this problem by providing you with a unified and secure platform that pulls data from different sources easily. The platform provides integration capabilities to users who are not developers themselves, helping them manage and address new use cases like partner data exchange, application integration, cloud data warehousing and various application in an agile manner.

As a result, software services and businesses can manage multi-cloud hybrid environments and cloud integration efficiently. They no longer need to worry about the challenges of scaling services and data output, data storage and analysis of data.