IT Service Management Vendor Rankings
Shopping for a new ITSM platform? Use this guide to help you understand key areas for evaluation from total cost of ownership to administration, configuration and functional needs.
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Latest Content
Your destination for ebooks, guides, customer stories and articles on IT service management, project portfolio management, enterprise service management and integration and automation with iPaaS.
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Gainesville Regional Utilities Improves IT Service with Automation and Integration
Gainesville Regional Utilities Improves IT Service with Advanced Automation and Integration Guest Blog: Gainesville Regional Utilities “Having a single pane of glass allows us to prioritize our...
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Frontwave Credit Union Adopts a Digital First Strategy Transforming the IT Operation and Member Experience
Learn how Frontwave Credit Union is approaching Digital Transformation and supercharging ITSM and project management with enterprise integration and automation using iPaaS.
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Shaner Hotel Group Levels Up ITSM with Improved Self-Service Portal, Automation and More
To improve its service delivery, Shaner Hotel Group partnered with TeamDynamix to improve its ITSM with automation, better self-service portals and improved ticket triage.
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B&I Contractors Shares What to Look for When Shopping for a New ITSM/ESM Platform
When shopping for a new IT Service Management or Enterprise Service Management platform, there are a few key things you should consider when evaluating what tool is right for your organization...
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No-Code Automation Reducing Toil, Improving IT Service Delivery
Did you know the average IT worker spends up to 10 hours a week – that’s one whole financial quarter per year – on completing manual tasks that should be automated?
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Calculating the Time Wasted on Repetitive Manual Tasks
Anyone working the helpdesk in IT can tell you they spend a lot of time handling requests for things like password resets, name changes and other common IT ticket clean-up tasks. But just how...
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Nutrabolt Achieves Faster, Easier IT Support with Automated & Flexible ITSM Platform
Learn how Nutrabolt is scaling its IT operations with the help of TeamDynamix IT Service Management.
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Pima County Supercharging ITSM with Automation
Learn why Pima County is investing in supercharged ITSM and automation to help combat resource drain and to improve service delivery.
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InformationWeek State of IT - Resource Drain Study
IT teams are spending weeks and even months of people-hours on scut work; no-code automation can change this. 58% of study participants are spending 2-3 months a year on mundane tasks ...
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InformationWeek State of ITSM and ESM Report
A 2022 survey shows organizations are focused on implementing integrations and automation, as well as investing in ITSM platforms that are easy to use with a low cost of ownership.
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IT Service Management Selection Guide
Are you in the market for a new IT Service Management (ITSM) tool? InfoTech has put together this helpful guide to help you evaluate vendors and find the ITSM tool that best fits your business needs.
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Covenant HealthCare: ITSM & Projects Together for a 'Single Pain of Glass'
Learn why Covenant HealthCare chose TeamDynamix to be their combined IT Service Management (ITSM) and Project Portfolio Management (PPM) platform.
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Automate IT - A Playbook for Supercharged ITSM
Read 10 real-life stories from IT leaders about how to supercharge IT service management (ITSM) with automation and save time.
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Oklahoma City Shows Their Love for ITSM Platform; Adoption High
Effectively managing the technology needs of more than 5,000 city employees, including employees that utilize technology in the field, requires the right combination of people, processes...
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Combating Resource Drain with a Shift-Left Strategy for IT Service Management
You have probably heard these stats quoted a million times - the cost of a service desk interaction is $22 per ticket resolution versus $2 for self-service and $0 for incident prevention or...
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iPaaS Buyer's Guide: 6 Tips for Selecting Enterprise Integration & Automation Software
Are you considering a move to a single integration hub for bringing together your enterprise systems? Are you interested in building workflows on a no-code platform? Let this guide help you...
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eBOOK: Smart Service Management Automates Mundane Repetitive Tasks
What happens when you introduce integration & automation to service management? Imagine executing workflows right from a ticket request? Onboarding employees... group permissions... and more...
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City of Buffalo Automates IT Service Management and Improves Self-Service Delivery
Learn how the City of Buffalo is leveraging TeamDynamix IT service management (ITSM) to improve service delivery.
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Considerations When Shopping for ITSM Software
Looking to replace your IT service management solution? Here's what you should look for when considering ITSM vendors.
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