IT Service Management Vendor Rankings
Shopping for a new ITSM platform? Use this guide to help you understand key areas for evaluation from total cost of ownership to administration, configuration and functional needs.
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Latest Content
Your destination for ebooks, guides, customer stories and articles on IT Service Management, Project Portfolio Management, Enterprise Service Management, Conversational AI and integration and automation with iPaaS.
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Legacy Supply Chain Shares Three Key Pillars for an ITSM Tech Refresh Search
If you're looking to refresh your IT Service Management (ITSM) technology, here are three things you can do to ensure success.
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Festival Foods Shares Key Factors to Consider When Evaluating ITSM Software
There are many IT Service Management (ITSM) platforms available, and the right fit for one organization might be quite different from that of another. But a key factor for IT leaders to consider,...
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MarketLab Embraces ‘Smart Service Management’ for Faster, Better IT Service
With 'smart service management' in place, Marketlab is providing faster, better IT service delivery and reducing IT resource drain.
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B&I Contractors Shares What to Look for When Shopping for a New ITSM/ESM Platform
When shopping for a new IT Service Management or Enterprise Service Management platform, there are a few key things you should consider when evaluating what tool is right for your organization...
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Gainesville Regional Utilities Improves IT Service with Automation and Integration
Gainesville Regional Utilities Improves IT Service with Advanced Automation and Integration Guest Blog: Gainesville Regional Utilities “Having a single pane of glass allows us to prioritize our...
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City of Goodyear, AZ Adopts ITIL for Faster, Better IT Service Delivery
These days, it’s almost a given to assume that IT departments are understaffed and overextended. However, “it’s one thing to say we’re overworked—and it’s another to be able to illustrate this...
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Versatile ITSM Platform Helps Charter Oak Financial Improve User Experience
Learn how Charter Oak Financial is innovating its IT offerings and improving user experiences with TeamDynamix IT Service Management.
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Shaner Hotel Group Levels Up ITSM with Improved Self-Service Portal, Automation and More
To improve its service delivery, Shaner Hotel Group partnered with TeamDynamix to improve its ITSM with automation, better self-service portals and improved ticket triage.
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Frontwave Credit Union Adopts a Digital First Strategy Transforming the IT Operation and Member Experience
Learn how Frontwave Credit Union is approaching Digital Transformation and supercharging ITSM and project management with enterprise integration and automation using iPaaS.
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Report: State of Enterprise Service Management
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No-Code Automation Reducing Toil, Improving IT Service Delivery
Did you know the average IT worker spends up to 10 hours a week – that’s one whole financial quarter per year – on completing manual tasks that should be automated?
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iPaaS Vendor Market Comparison
Looking for an iPaaS tool to automate your ITSM and help with integration and automation? Use this market guide to help you understand key areas for evaluation, from ease of use to time-to-value.
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Calculating the Time Wasted on Repetitive Manual Tasks
Anyone working the helpdesk in IT can tell you they spend a lot of time handling requests for things like password resets, name changes and other common IT ticket clean-up tasks. But just how...
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Nutrabolt Achieves Faster, Easier IT Support with Automated & Flexible ITSM Platform
Learn how Nutrabolt is scaling its IT operations with the help of TeamDynamix IT Service Management.
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Pima County Supercharging ITSM with Automation
Learn why Pima County is investing in supercharged ITSM and automation to help combat resource drain and to improve service delivery.
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Can Conversational AI Improve IT Service Management?
A growing trend in service management and delivery is the integration of chatbot functionality into an organization's existing IT Service Management (ITSM) platform. By implanting a chat tool...
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InformationWeek State of IT - Resource Drain Study
IT teams are spending weeks and even months of people-hours on scut work; no-code automation can change this. 58% of study participants are spending 2-3 months a year on mundane tasks ...
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InformationWeek State of ITSM and ESM Report
A 2022 survey shows organizations are focused on implementing integrations and automation, as well as investing in ITSM platforms that are easy to use with a low cost of ownership.
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IT Service Management Selection Guide
Are you in the market for a new IT Service Management (ITSM) tool? InfoTech has put together this helpful guide to help you evaluate vendors and find the ITSM tool that best fits your business needs.
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