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Bringing ITSM & Projects Together for Best in Class Service at Miami U



At Miami University, the IT department is laser-focused on helping the university grow, thrive and provide the best customer experience.  “We have a focus on undergraduate education, but we also do research and have a big sports community,” said Jeff Toaddy, IT service management (ITSM) coordinator at the university. “We’re really about putting people that really know their stuff – both professors and seasoned administrators – in the classroom and that’s what we’re most proud of.” 

Because of the emphasis on providing great experiences for students, staff and faculty, Toaddy said there’s always something new or something interesting happening.


ITSM That’s Easy to Use, Own and Operate

TeamDynamix IT service management has been critical in helping to achieve goals, “It’s really taken the need for the hands-on maintenance of the systems out of the picture,” Toaddy said. “It’s just such an easy tool to use, we spend very little time on the care and feeding of the system.”

Instead, the IT organization can focus on working and interacting with clients to provide the level of service expected at a university that puts so much into creating a positive experience.   TeamDynamix supports what we are doing without becoming overbearing and too heavy,” Toaddy said.